Customer Service
GetPipeline.com's Customer Service page offers answers to a range of our customer's most common questions. Click on Contact Us if your question is not answered below. Then contact our Customer Service Department by phone or email for additional information and assistance.
About GetPipeline.com
GetPipeline.com is the online retailer for Pipeline Work Clothes.
Established in 1978, Pipeline has been dedicated to providing top
quality industrial clothing, uniforms and footwear for America's
workforce. Pipeline features a full line of Carhartt Work-wear,
industrial clothing and casual apparel. Our safety and non-safety
footwear includes such premium brands as: Wolverine, Georgia Boot,
Carolina, Nautilus, Skechers, Timberland Pro, Rocky, Chippiwa and
Bates. Pipeline features uniforms for every type of worker including
Police, Fire, EMT, Restaurant and Industrial in addition to Corporate
wears.
We pride ourselves on our high quality of customer service and
order fulfillment. All of our orders are shipped either by United
Parcel Service (U.P.S) or United States Postal Service (U.S.P.S).
Most orders are processed and are ready to ship within 48-hours
and should arrive within three to five business days after shipment.
Our Web site is hosted on a Secure Server. You can be assured that
the information you provide us is protected by the highest standard
of encryption technology available on the Internet. However, You
can always call us at 1-706-860-3220 to place your order over the
phone.
Our Satisfaction Guarantee
At GetPipeline.com we guarantee to deliver high-quality products.
If your purchase is defect we will gladly replace it or refund your
money. If you return an item that is not defect we will gladly replace
it or refund your money (less a 20% restocking fee). Either way,
return the merchandise with the original paperwork and packaging
within 30 days of receiving your order. We promise to process your
request in a timely manner.
Is it safe to use my credit card online?
Yes, it's extremely safe. Our e-commerce system uses SSL (Secure
Sockets Layer) - the industry standard for encryption technology.
It is used to create a secure transaction environment for commerce
on the Internet. If your browser and local network support the use
of encrypted data transmissions, our Secure Checkout mode locks
all information (i.e.: your credit card number) passed from you
to Lens.com in an encrypted envelope, making it extremely difficult
to be intercepted by an unauthorized party. SSL technology is compatible
with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
What are my payment options?
At GetPipeline.com we accepts payments by:
- Visa
- Master Card
- American Express
- Discover Card
How do you ship your products?
We use United Parcel Service (U.P.S.) and United States Postal Service
(U.S.P.S) as our standard shipping methods. Using U.P.S and U.S.P.S
allows us to offer our customers a reliable service at extremely
competitive prices. Most orders are processed and are ready to ship
within 48-hours and should arrive within three to five business
days after shipment. If you need next day or 2nd business day shipping,
please contact us for the shipping cost.
How much does Shipping and Handling
cost?
The cost of shipping and handling is based on the total cost of
your order. Below is a S & H chart:
| Lower Limit |
Upper Limit |
Shipping Charge |
| $00.01 |
$100.00 |
$11.25 |
| $100.01 |
$200.00 |
$13.25 |
| $200.01 |
$300.00 |
$16.25 |
| $300.01 |
$400.00 |
$20.25 |
| $400.01 |
$500.00 |
$24.50 |
| $500.01 |
$600.00 |
$28.75 |
| $600.01 |
$700.00 |
$33.00 |
| $700.01 |
$800.00 |
$36.50 |
| $800.01 |
$900.00 |
$40.00 |
| $900.01 |
$1000.00 |
$43.50 |
Can I fax my order to GetPipeline.com?
You absolutely can! Simply click here, print the order form and
fax it to us. Our fax number is 1-706-860-9433. If you can, try
to complete the order on line first, automation is part of the reason
we are able to keep our prices so low.
How do I cancel an order?
GetPipeline.com seeks to maintain high standards of customer satisfaction,
if at anytime before your order has been shipped or embroidery has
begun you may cancel the order or any portion of the order.
Once your order has been shipped, we regret that we can no longer
cancel your order. If there is a problem with an order that has
already been shipped you will have to refer to our Satisfaction
Guarantee in order to complete your transaction.
In order to cancel an order, or any portion of an order, you need
to contact us and our Customer Service Representatives will assist
you in making whatever changes you need.
How can I return or exchange a product?
At GetPipeline.com we guarantee to deliver high-quality products.
If your purchase is defective we will gladly replace it or refund
your money. If you return an item that is not defective we will
gladly replace it or refund your money (less a 20% restocking fee).
Either way, return the merchandise with the original paperwork and
packaging within 30 days of receiving your order. We promise to
process your request in a timely manner.
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