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Pipeline Work Clothes

Customer Service

Below you will find the most commonly asked questions. Please feel free to contact us if your question is not answered. We will be happy to assist you with whatever questions you may have.

About GetPipeline.com

GetPipeline.com is the online retailer for Pipeline Work Clothes. Established in 1978, Pipeline has been dedicated to providing top quality industrial clothing, uniforms and footwear for America's workforce. Pipeline features a full line of Carhartt Work-wear, industrial clothing and casual apparel. Our safety and non-safety footwear includes such premium brands as: Wolverine, Georgia Boot, Carolina, Nautilus, Skechers, Timberland Pro, Rocky, Chippiwa and Bates. Pipeline features uniforms for every type of worker including Police, Fire, EMT, Restaurant and Industrial, in addition to Corporate wears.

We pride ourselves on our high quality of customer service and order fulfillment. All of our orders are shipped either by United Parcel Service (U.P.S) or United States Postal Service (U.S.P.S). Most orders are processed and are ready to ship within 48-hours and should arrive within three to five business days after shipment.

Our website is hosted on a secure server. You can be assured that the information you provide us with is protected by the highest standard of encryption technology available on the Internet. However, if you would rather place your order with one of our representatives over the phone, please feel free to call us during business hours at 706-860-3220.

Our Satisfaction Guarantee

At GetPipeline.com we guarantee to deliver high-quality products. If your purchase is defective we will gladly replace it or refund your money. If you return an item that is not defect we will gladly replace it or refund your money (less a 20% restocking fee). Either way, return the merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

Is it safe to use my credit card online?

Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commerce on the Internet. If your browser and local network support the use of encrypted data transmissions, our Secure Checkout mode locks all information (i.e.: your credit card number) passed from you to Lens.com in an encrypted envelope, making it extremely difficult to be intercepted by an unauthorized party. SSL technology is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

What are my payment options?

At GetPipeline.com we accepts payments by:

  • Visa
  • Master Card
  • American Express
  • Discover Card

How do you ship your products?

We use United Parcel Service (U.P.S.) and United States Postal Service (U.S.P.S) as our standard shipping methods. Using U.P.S and U.S.P.S allows us to offer our customers a reliable service at extremely competitive prices. Most orders are processed and are ready to ship within 48-hours and should arrive within three to five business days after shipment. If you need next day or 2nd business day shipping, please contact us for the shipping cost.

How much does Shipping and Handling cost?

The cost of shipping and handling is based on the total cost of your order. Below is a S & H chart:

Lower Limit Upper Limit Shipping Charge
$00.01 $100.00 $11.25
$100.01 $200.00 $13.25
$200.01 $300.00 $16.25
$300.01 $400.00 $20.25
$400.01 $500.00 $24.50
$500.01 $600.00 $28.75
$600.01 $700.00 $33.00
$700.01 $800.00 $36.50
$800.01 $900.00 $40.00
$900.01 $1000.00 $43.50



Can I fax my order to GetPipeline.com?

You absolutely can! Simply click here, print the order form and fax it to us. Our fax number is 706-860-9433.

How do I cancel an order?

GetPipeline.com seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped or embroidery has begun, you may cancel the order or any portion of the order.

Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Satisfaction Guarantee in order to complete your transaction.

In order to cancel an order, or any portion of an order, you need to contact us and our Customer Service Representatives will assist you in making whatever changes you need.

How can I return or exchange a product?

At GetPipeline.com we guarantee to deliver high-quality products. If your purchase is defective we will gladly replace it or refund your money. If you return an item that is not defective, we will gladly replace it or refund your money (less a 20% restocking fee). Either way, return the merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.

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