Shipping & Returns

Satisfaction Guaranteed!

We pride ourselves on our high quality of customer service and order fulfillment. All of our orders are shipped either by United Parcel Service (U.P.S) or United States Postal Service (U.S.P.S). Most orders are processed and are ready to ship within 48-hours and should arrive within three to five business days after shipment.

Cancelling an Order

GetPipeline.com seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped or embroidery has begun, you may cancel the order or any portion of the order.

Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Satisfaction Guarantee in order to complete your transaction.

In order to cancel an order, or any portion of an order, you need to contact us and our Customer Service Representatives will assist you in making whatever changes you need.

Returning or Exchanging a Product

At GetPipeline.com we guarantee to deliver high-quality products. If your purchase is defective we will gladly replace it or refund your money. If you return an item that is not defective, we will gladly replace it or refund your money (less a 20% restocking fee). Either way, return the merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.